Support and maintenance for the systems you run on
Our support services keep your Zoho, Odoo and Microsoft systems healthy after go-live: user help, fixes, small changes, upgrades and regular health checks, under a monthly plan.
At a glance
| What it is | Ongoing support for business systems after go-live |
| Covers | Zoho, Odoo, Dynamics 365, Business Central and Power Platform |
| How it works | Monthly plan with agreed response times and hours |
| Our role | Help desk, fixes, changes, upgrades and advice |
The short answer
Support and maintenance is what keeps a business system useful after the project team leaves. Users need answers, processes change, platforms release updates and integrations need watching. BookMyTechies provides support for Zoho, Odoo and Microsoft systems, including systems implemented by other partners, under a monthly plan with clear response times.
What our support plans include
Support covers more than fixing errors.
User help desk
Questions from your team answered by people who know your setup.
Fixes
Problems with workflows, reports, integrations and data diagnosed and corrected.
Small changes
New fields, reports, templates and automation as your process changes.
Upgrades
Platform updates and version upgrades planned and tested before release.
Health checks
Regular reviews of data quality, unused features, licences and performance.
Advice
A named consultant who knows your business and suggests improvements.
Do you need a support plan?
Most businesses do once a system is central to their work.
A strong fit when
- Your team relies on the system every day
- You have no in-house administrator
- The original implementer is no longer available
- You want regular improvements rather than one-off projects
Look elsewhere when
- The system is very small and rarely changes
- You have a full-time internal team covering it
How support works
Simple to start, predictable to run.
Onboarding review
We review your setup, document it and note risks.
You receive A system health report
Agree the plan
Hours, response times and priorities are agreed.
You receive A monthly support plan
Day-to-day support
Requests are logged, prioritised and resolved.
You receive Tracked tickets and monthly summary
Quarterly review
We review what changed and recommend next steps.
You receive An improvement roadmap
Support problems clients bring to us
Often the system works but nobody looks after it.
| The situation | What we do |
|---|---|
| Our implementer disappeared after go-live | Take over support after documenting the current setup |
| Users have stopped trusting reports | Find the data issues and fix them at the source |
| We pay for licences nobody uses | Audit users and plans and right-size them |
| An upgrade broke our customisations | Test upgrades in a copy first and fix incompatible changes |
Related services and platforms
Support covers every platform we implement.
Common questions
Do you support systems another partner implemented?
Yes. We start with a review to understand and document the setup, then support it like our own.
What response times do you offer?
Response times are agreed in your plan, with faster responses for issues that stop work.
Can unused support hours roll over?
This depends on the plan. We agree the rules for unused hours before you start.
Do you provide support in Indian time zones and abroad?
Yes. We support clients in India and abroad and agree support hours that suit your team.
Need someone to look after your system?
Tell us what you run and what keeps going wrong. We will propose a support plan that fits.