Systems for telecom and internet service providers
We implement customer management, support and field coordination for telecom and internet providers, where large customer bases meet recurring billing and constant service requests.
What makes telecommunications different
Telecom providers manage thousands of subscribers on recurring plans, a steady flow of service requests and field teams installing and repairing equipment. Small inefficiencies multiply across the customer base.
Subscriber volume
Thousands of customers with different plans and histories must be easy to find and serve.
Service requests
Faults and requests arrive constantly and must be answered within promised times.
Field work
Installations and repairs need scheduling, assignment and confirmation.
Recurring revenue
Renewals, upgrades and overdue accounts need systematic follow-up.
What we set up
These are the parts of the system that matter most in this sector.
Customer and plan records
Each subscriber with plan, equipment and service history in one view.
Service desk
Requests logged, prioritised and tracked against response targets.
Field job coordination
Jobs assigned to technicians with status updates from mobile devices.
Renewal and collection follow-up
Automatic reminders and task lists for renewals and overdue payments.
Which platform fits
The right platform depends on the size and shape of your operation. This is how we usually see it.
Zoho
Our usual recommendation for regional providers: Zoho CRM, Zoho Desk and Zoho Creator for field job apps.
Odoo
A good option when stock of equipment, purchasing and accounting need to sit with service operations.
Microsoft
Suits larger operators with Dynamics 365 and established Microsoft infrastructure.
Common questions
Do you replace telecom billing systems?
No. We work alongside them, managing customers, service requests, field work and follow-up, and integrating where the billing system permits.
Can technicians update jobs from their phones?
Yes. Field staff can receive jobs, record work done and close them from a mobile app.
Can we measure response times?
Yes. Service targets and reports on response and resolution times are part of the service desk setup.
Explore further
Sales and CRM in this sector
Customer support in this sector
Custom apps in this sector
Too many service requests to track? Talk to us.
Tell us how requests and field jobs are handled today. We will outline a system that keeps them under control.