Retail and e-commerce systems
We connect your stores, online channels, stock and accounts, so an order placed anywhere is fulfilled from accurate stock and recorded once.
What makes retail and e-commerce different
Retailers now sell in several places at once: a shop, a website, marketplaces and social channels. The difficulty is keeping one true stock figure and one view of each customer across all of them.
Stock across channels
Selling the same item in several places leads to overselling unless stock updates everywhere at once.
Order volume
Orders typed in by hand cannot keep pace with busy periods.
Returns and refunds
Returns touch stock, accounts and customer service, and are easy to lose track of.
Knowing the customer
Purchases are scattered across channels, so repeat customers go unrecognised.
What we set up
These are the parts of the system that matter most in this sector.
Channel integration
Marketplaces and web stores connected so orders arrive automatically and stock stays in step.
Order to delivery
Picking, packing, shipping labels and tracking handled from the order itself.
Customer records
Purchase history and contact details in one place for service and marketing.
Accounts in step
Sales, fees, refunds and stock value posted to accounting without re-entry.
Which platform fits
The right platform depends on the size and shape of your operation. This is how we usually see it.
Zoho
Our usual recommendation for online and multi-channel sellers: Zoho Inventory for stock and orders, Zoho Books for accounts and Zoho CRM for customers.
Odoo
A strong fit when you want your own online store, point of sale and warehouse in one system, especially with complex stock.
Microsoft
Business Central suits established retailers with larger volumes and a Microsoft-based head office.
Common questions
Can you connect our marketplace accounts?
In most cases, yes. We confirm which of your channels have ready connections during planning and set them up.
We have a shop and a website. Can they share stock?
Yes. That is one of the main reasons retailers move to a connected system.
Will it handle sale periods?
Automation of order entry and stock updates is what allows a small team to cope with peaks.
Explore further
Online store and retail in this sector
Inventory and purchasing in this sector
Sales and CRM in this sector
Selling in more places than you can track? Talk to us.
Tell us where you sell and how orders are handled today. We will suggest a setup that keeps stock and accounts in step.