Systems for travel and hospitality businesses
We implement enquiry management, guest communication, purchasing and accounts for hotels and travel companies, so no booking enquiry goes unanswered.
What makes travel and hospitality different
Travel and hospitality businesses compete on response time and service. Enquiries arrive around the clock from many channels, and the guest experience depends on every department having the same information.
Enquiry conversion
Group, event and package enquiries need quick, personal responses to convert.
Guest history
Returning guests expect to be recognised, which requires their history to be available.
Purchasing and cost
Food, supplies and maintenance costs need control across properties.
Seasonality
Demand rises and falls sharply, and staffing and purchasing must follow.
What we set up
These are the parts of the system that matter most in this sector.
Enquiry and quotation management
Every enquiry tracked from first contact to confirmed booking.
Guest communication
Confirmations, pre-arrival messages and follow-ups sent automatically.
Purchasing and stock
Purchase orders and consumption tracked by property and department.
Reporting
Revenue, cost and occupancy-related measures reported from live data.
Which platform fits
The right platform depends on the size and shape of your operation. This is how we usually see it.
Zoho
A strong fit for travel agencies and hotels: Zoho CRM for enquiries, Zoho Desk for guest requests and Zoho Books for accounts.
Odoo
Suits hotel groups that want purchasing, stock and accounting for several properties in one system.
Microsoft
A good choice for larger groups that need consolidated finance and Power BI reporting.
Common questions
Do you replace our booking or property management system?
No. We work on enquiry management, guest communication, purchasing and finance, and connect to your booking system where it allows.
Can enquiries from our website and travel portals be captured automatically?
Yes, wherever the source provides a way to pass them on. We check each of your channels during planning.
Can we manage several properties?
Yes. Records, purchasing and accounts can be separated by property and reported together.
Explore further
Sales and CRM in this sector
Customer support in this sector
Finance and accounting in this sector
Slow to answer booking enquiries? Talk to us.
Tell us where enquiries come from and how they are answered today. We will show you how to respond faster.